Problem using zmod4410

I'm using the zmod4410, I can read out sensor tracking number, sensor trimming data, sensor pid, but when I read results, use the following function:

void read_and_verify(zmod4xxx_dev_t* sensor, uint8_t* result, char const* id) {
/* Verify completion of measurement sequence. */
ret = zmod4xxx_read_status(sensor, &zmod4xxx_status);
if (ret) {
HAL_HandleError(ret, "Reading sensor status");
}
/* Check if measurement is running. */
if (zmod4xxx_status & STATUS_SEQUENCER_RUNNING_MASK) {
/* Check if reset during measurement occured. For more information,
* read the Programming Manual, section "Error Codes". */
ret = zmod4xxx_check_error_event(sensor);
switch (ret) {
case ERROR_POR_EVENT:
HAL_HandleError(ret, "Reading result: Unexpected sensor reset!");
break;
case ZMOD4XXX_OK:
HAL_HandleError(ret, "Reading result: Wrong sensor setup!");
break;
default:
HAL_HandleError(ret, "Reading result: Unknown error!");
break;
}
}
/* Read sensor ADC output. */
ret = zmod4xxx_read_adc_result(sensor, result);
if (ret) {
HAL_HandleError(ret, "Reading ADC results");
}

/* Check validity of the ADC results.
* - ERROR_POR_EVENT: An unexpected reset appeared
* - ERROR_ACCESS_CONFLICT: ADC data was read while the sensor was running
* For additional information refer to section "Error Codes" in
* Programming Manual. */
ret = zmod4xxx_check_error_event(sensor);
if (ret) {
HAL_HandleError(ret, "Reading ADC result status");
}
}

The return value of  zmod4xxx_check_error_event is -7 wich means ERROR_POR_EVENT and results are all 0.

I'm using the example Renesas-ZMOD4410-IAQ_2nd_Gen-Firmware-4.2.0.zip which from renesas official website.

We built 4 prototypes and all of them turned out to be this phenomenon.

My MCU is ERF32BG21.

Is there any Renesas counting support, and may I ask why this is happening?