RTC Fault

Dear Team,

R7FS5D57C3A01CFP MCU- is used.. We are experiencing a problem with the RTC in one of our products. When we set the RTC, there is no drift, and it counts correctly; however, two issues occur:

  1. When we set the time to 11:58, it should update to 12:00 after 2 minutes, but instead, it resets to 00:00.
  2. The date does not change.

We have verified that there is no issue with the crystal; the frequency measurements are shown in the images below. Despite this, we replaced the crystal, but the issue still persists.

I would appreciate your help in understanding the cause of this issue and finding a solution. Thank you.

Best Regards