RA6 won't erase

We've had a couple of R7FA6E10F2CFP that only seem to program once, and that's it.  We are using P&E programmers in our production, and no bits are changing in the chip configuration.  They will no longer erase.  I've tried downloading Renesas Flash Programmer, and tried using the J-Link to try to clear it up, but it just reports that the erase operation failed.  Is there a way to get them working again?  More importantly, what causes them to get this way?

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