Missing keypad image/character while loading the page

Hello Veer,

to analyse the issue we need more information about the environment:

- Guiliani version

- short description of the GUI

- hardware (esp. if custom hardware)

- does this issue also appear in the simulation

could you describe the circumstances? does the keyboard show completely AFTER the dialog transition has finished?

is the character 8 currently in a special state (e.g. focussed) and are all images available during runtime?

Best Regards,

Guiliani Support

Hello Team,

Guiliani version: 2.3

Hardware: RZ/A1H

This issue does not appear in the simulation.

Yes, the keyboard shows completely After the dialog transition has finished.

The '8' character is missing once in a while. After opening the page.

Best Regards,

Veer

Hello Veer,

you could change the transition time or type to see if this changes the behaviour.

Also check if all buttons in the keyboard have the same setting (images, fonts, colors, etc.)

Unfortunately Guiliani 2.3 is no longer under maintenance. Please consider upgrading to the latest version or contact info(at)guiliani(dot).de to receive paid personal support via our maintenance contracts.

Best Regards,

Guiliani Support

Hi Team,

Please provide the root cause for the previously mentioned issue.

1. How we can change the transition time.
   1. In which section do we need to check. Either in GSE or application code.
   2. If it is in application code, please suggest where to increase the transition time.
2. Yes, all buttons in the keyboard have the same setting (images, fonts, colors, etc.)
3. Can we use the Guiliani 2.3 version license if we upgrade to the most recent version of Guiliani?
4. Please provide documentation or a link on how to update from Guiliani 2.3 to the most recent version of Guiliani?

Thanks,

Veer

Hi Team, 

Tried to contact info(at)guiliani(dot).de upgrading to the latest version. But there is no response.

GuilianiSupport said:

Guiliani 2.3 is no longer under maintenance

Already we have paid license for Guiliani version: 2.3, so can we migrate to Guiliani version: 2.6 with the same license key?

Note: Please provide the root cause for the previously mentioned issue.

Thanks,

Veer

Hello Veer,

Please excuse the delayed response. By now you should have received a response per mail.

1. The transition time/type can be changed either in der GSE or the application code.
Most likely it would make sense to change it in the GSE.

2. Yes, your license key for 2.3 is valid for 2.6

4. https://www.guiliani.de/api/2.6/page_migration.html

If you need further assistance, please consider buying support hours. Contact info(at)guiliani(dot).de for more information.

Best regards

Guiliani Support